"This Kate is Incomplete What makes this bag unique: Some scrapes and scratches on the outside Quite worn in and creased, giving it a relaxed look and feel Missing the crossbody strap, making it a shoulder bag-only kind of work bag No refurbishments have been done on this product –nor were they needed. The bag has been polished and cleaned to ensure it looks its best. We have a no-return policy on Pre-Loved items. Please note that the item featured in the model images is a new one and may not have the same unique character as our Pre-Loved item."