"Production & Shipping Timeline◆ Processing Time: 7-21 business days (custom handmade production starts after size confirmation)◆ Orders are fulfilled in strict purchase sequence◆ Total Delivery Time = Production Period + Carrier Shipping Time❗ We highly recommend ordering early to secure your desired delivery window. —————————————————————————————————— Size Confirmation Process① After placing your order, our customer service team at nekocos.official@gmail.com will contact you to finalize your shoe size.② Production begins immediately after your size confirmation.⚠️ Important: All custom orders become FINAL SALE upon production commencement, even if not yet shipped. Exchanges/returns cannot be accommodated at this stage. —————————————————————————————————— Custom Order Policy✔️All COS shoes are made-to-order and cannot be returned unless defective✔️Handcrafted characteristics: Minor natural imperfections (e.g., subtle glue marks, texture variations) are inherent to artisanal shoemaking and do not constitute quality defects 【Click to expand shoe size chart 】"